Frequently Asked Questions
Everything you need to know about your Dossier EU experience.
Where do you ship from and how long does it take?
All orders are dispatched from our European distribution center. Standard shipping typically takes 3-5 business days depending on your specific location within the EU.
What is your return policy?
We offer a 30-day risk-free return policy. If you are not completely satisfied with your purchase, you can return the product for a full refund, even if it has been opened and tested.
Are your products vegan and cruelty-free?
Yes, all Dossier products are 100% vegan and cruelty-free. We do not test on animals and we ensure all our ingredients meet the highest ethical standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
Are your ingredients safe and compliant with EU regulations?
Absolutely. All our formulations strictly adhere to EU cosmetic safety regulations, which are among the most rigorous in the world, ensuring high-quality and non-toxic products.