Returns & Exchanges
At Dossier EU, we want you to find your perfect scent. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process.
Print Your Label
Select the items you wish to return and download the prepaid shipping label provided by our system.
Pack and Ship
Securely pack the items in their original packaging, attach the return label, and drop the parcel at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing